Tips on how how to get hired in a call center.

To start off, you need to make sure that any qualifications that you have will match the call center you are looking for. It will surely help if you scan call center listings as well as go to forums that would indicate what type of accounts call centers have. Company websites won't tell you what are the exact accounts that are open for applicants and would instead just give you a hint (i.e. technical support representative but would not say if you are required to sell, customer service associates but would not tell you if its for companies like AT&T or Bluecross, etc.). Once you found out that the right company for you, it's time now to prepare for the interview. Though some call centers will make you wait for days before you get to know the results, some just process your application in a day so you will know right away if you made it or not.

Make sure that you are well prepared for this day. In the event that you fail the recruitment process, it will take at least a month for you to reapply again (depending on the company).

Be at your best look when you apply. It is important that you give emphasis to your grooming. There are some applicants who would apply wearing jeans and when its all said and done, they would go home rejected. Bear in mind that call centers have a dress code policy. What would they think of you when you are just an applicant and you're already in your weekend clothing? The ideal attire would be Business Casual (slacks and a polo). 

Try to formulate some interview questions of your own. If it may appear that you have lost your mind and that you are talking to yourself or your reflection at the mirror, let it. By this way, you will be able to gauge yourself on how you will deliver your lines and know what to answer to a particular question. It would help if you research the internet and look for common questions that are asked in interviews. These may include details on your resume, your employment background, why did you left your former company, etc. Some will even ask you to tell them something about yourself that is not in your resume. Take note that they will listen to your diction, how you will pronounce and enunciate the words and your accent. Just be confident and be conversational at the same time.

Be also prepared for the exams. The tests are mostly composed of psychological, reasoning, logic and grammar. A tip to pass psychological exams is to make sure that you are consistent with your answers. Be aware that some questions have the same answers presented differently. The grammar and other tests won't be that hard as long you were not daydreaming during your time in school.

Now for the Final Interview. Make sure that you give the impression to the interviewer that they are hiring the correct person for the job. They will also present to you the salary that they will offer you. Don't be contented with it. If you feel there is a need to negotiate, do so (especially if you already have call center experience). It is likely that they will try their best to meet your request.

And lastly, the job offer. Do not sign that contract until you have read it thoroughly. And never leave without having a copy of your own. You will also be informed when your training will start as well as the venue.