The hiring process of Convergys Makati.

I have been a mediaman for 12 years until I got tired of what I was doing. So at my age (30ish), I thought it would never be too late for me to try my luck in the Call Center Industry. So a week after posting my profile on Jobstreet, Convergys gave me a call. The guy I spoke to told me to be at their g5 office the following day. So I went there at around 8:30am. The first thing that I did was I went straight to the receptionist and gave the woman there my resume. So after a couple of hours (yes, it took quite that long), I had my initial interview. There were about 5 of us who were interviewed by a guy named Von. He only asked us to give a brief background of ourselves. Interview lasted for about 15 minutes. Then he told us to wait outside for 10 minutes for the results. Then after that, he gave us slips of paper that contains the initial interview results. And lo and behold, I passed. The four other people were, sad to say, eliminated.

2nd phase. It was already 12 noon when I was told to go back after an hour for the exam. So I spent the whole hour walking around glorietta and smoking at least 3 sticks of Marlboro red knowing that it would take quite a long time again before I ever get to smoke (I didn't know there was a "lung center" within the building). It was around 1:30pm when I was sent to the examination room. The test (or online assessment) wasn't so hard. It was composed of grammar as well as some customer-related questions. It took about half an hour for me to finish it. And then I was told to wait again for the results. Another couple of hours beckons. And so we move on now to the...

3rd phase. It was around 4:00 pm when I found out that I passed the exam. Then the hr lady told me to wait for my final interview. It was at 5:30pm when I was called (and I have to tell you, by that time, only a few applicants remained). The final interview consisted of questions about why I left my previous company (which was IBC 13), why do I want to work in a call center, what can I contribute to convergys, how do I see myself 3 years from now, yadda... yadda... And when it was all said and done, she shook my hand, congratulated me, and gave me the details of the account she was gonna put me in. I landed in outbound collections. Then after an hour, the HR guy named Patrick discussed to me (and the others who made it) the requirements.

4th phase. Two days later, I was back at Convergys-g5. It was around 1 in the afternoon when I finally signed my contract. Then I left the company after 4 months. I couldn't stand going after people who couldn't pay their credit card bills.

Patience is a virtue that every cvg applicant must have. The long wait in between phases could really test your patience. Also, don't expect a job offer that very same day. You'll be scheduled for it. Overall, I can say that my experience with convergys was good. I just didn't like the account.